The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. For detailed information on data protection, please refer to our privacy policy listed below this text.
Data processing on this website is carried out by the website operator. You can find their contact details in the "Information on the Responsible Party" section of this privacy policy.
On the one hand, your data is collected when you communicate it to us. This can be, for example, data that you enter in a contact form.
Other data is collected automatically or after your consent when you visit the website by our IT systems. This is mainly technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter this website.
Some of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior.
You have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
You can contact us at any time regarding this and other questions about data protection.
We host the content of our website with the following provider:
The provider is Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen (hereinafter referred to as Hetzner).
Hosting location: Our website is hosted exclusively in Germany. The servers are located in the Hetzner data center in Nuremberg, Germany (Data Center Park Nuremberg, NBG1). No data transfer takes place to third countries outside the EU.
For details, please refer to Hetzner's privacy policy: https://www.hetzner.com/legal/privacy-policy.
The use of Hetzner is based on Art. 6 Para. 1 lit. f GDPR. We have a legitimate interest in the most reliable presentation of our website. If appropriate consent has been requested, the processing is carried out exclusively on the basis of Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that they process the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
We use the "Cloudflare" service. The provider is Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA (hereinafter referred to as "Cloudflare").
Cloudflare offers a globally distributed content delivery network with DNS. Technically, the information transfer between your browser and our website is routed through the Cloudflare network. This enables Cloudflare to analyze the data traffic between your browser and our website and to serve as a filter between our servers and potentially malicious data traffic from the Internet. Cloudflare may also use cookies or other technologies to recognize Internet users, but these are only used for the purpose described here.
The use of Cloudflare is based on our legitimate interest in providing our web offering as error-free and secure as possible (Art. 6 Para. 1 lit. f GDPR).
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details and further information on security and data protection at Cloudflare can be found here: https://www.cloudflare.com/privacypolicy/.
The company has certification under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA, which is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF commits to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/5868.
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission on the Internet (e.g. when communicating by email) can have security vulnerabilities. Complete protection of data against access by third parties is not possible.
The data controller for data processing on this website is:
Nicolas Matschke
Völklinger Weg 5
60529 Frankfurt am Main
Phone: +49 (0) 1517 0650737
Email: nicolas@helpmate.care
The data controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).
Unless a more specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke consent for data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial law retention periods); in the latter case, deletion will take place after these reasons cease to apply.
If you have consented to data processing, we process your personal data on the basis of Art. 6 Para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, if special categories of data according to Art. 9 Para. 1 GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 Para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information in your terminal device (e.g. via device fingerprinting), data processing is additionally carried out on the basis of § 25 Para. 1 TDDDG. Consent can be revoked at any time. If your data is required for contract fulfillment or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 Para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary to fulfill a legal obligation on the basis of Art. 6 Para. 1 lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest according to Art. 6 Para. 1 lit. f GDPR. Information about the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.
We use, among other things, tools from companies based in third countries not considered safe under data protection law, as well as US tools whose providers are not certified under the EU-US Data Privacy Framework (DPF). When these tools are active, your personal data may be transferred to these countries and processed there. We would like to point out that no level of data protection comparable to that of the EU can be guaranteed in third countries not considered safe under data protection law.
We would like to point out that the USA as a safe third country generally has a level of data protection comparable to that of the EU. Data transfer to the USA is therefore permissible if the recipient has certification under the "EU-US Data Privacy Framework" (DPF) or has appropriate additional safeguards. Information on transfers to third countries, including data recipients, can be found in this privacy policy.
As part of our business activities, we work with various external parties. In some cases, this also requires the transfer of personal data to these external parties. We only pass on personal data to external parties if this is necessary for contract fulfillment, if we are legally obliged to do so (e.g. transfer of data to tax authorities), if we have a legitimate interest according to Art. 6 Para. 1 lit. f GDPR in the transfer, or if another legal basis permits data transfer.
Data Processing Agreement: We have concluded a data processing agreement (DPA) with our hosting provider Hetzner. This is a contract required by data protection law, which ensures that they process the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
Cloudflare CDN: For loading Font Awesome, we use the public Cloudflare CDN (cdnjs.cloudflare.com). This is a free, public content delivery service without a direct business relationship, which is why there is no separate data processing agreement. The legal basis for the use is our legitimate interest (Art. 6 Para. 1 lit. f GDPR) as well as Cloudflare's EU-US Data Privacy Framework certification. Users can refuse the use via our cookie banner.
Many data processing operations are only possible with your explicit consent. You can revoke consent you have already given at any time. The lawfulness of data processing carried out until the revocation remains unaffected by the revocation.
If data processing is based on Art. 6 Para. 1 lit. e or f GDPR, you have the right at any time to object to the processing of your personal data for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this privacy policy. If you object, we will no longer process your personal data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the assertion, exercise or defense of legal claims (objection according to Art. 21 Para. 1 GDPR).
If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is related to such direct advertising. If you object, your personal data will subsequently no longer be used for the purpose of direct advertising (objection according to Art. 21 Para. 2 GDPR).
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged infringement. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of data to another controller, this will only be done to the extent that it is technically feasible.
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time regarding this and other questions about personal data.
You have the right to request the restriction of the processing of your personal data. You can contact us at any time in this regard. The right to restriction of processing exists in the following cases:
If you have restricted the processing of your personal data, this data may – apart from being stored – only be processed with your consent or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.
For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and the lock symbol appears in your browser line.
When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
The use of contact data published within the framework of the imprint obligation to send advertising and information materials not expressly requested is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam emails.
No registration is required to use our anonymous chat service. You can speak completely anonymously with our helpers.
Our website uses so-called "cookies". Cookies are small data packets and do not cause any damage to your terminal device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your terminal device. Session cookies are automatically deleted after your visit. Permanent cookies remain stored on your terminal device until you delete them yourself or automatic deletion is carried out by your web browser.
Cookies can come from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for processing payment services).
Cookies have various functions. Numerous cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies can be used to evaluate user behavior or for advertising purposes.
Cookies that are necessary to carry out the electronic communication process, to provide certain functions you want (e.g. for the shopping cart function) or to optimize the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6 Para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDDG); consent can be revoked at any time.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.
Which cookies and services are used on this website can be found in this privacy policy.
The page provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
This data is not merged with other data sources.
This data is collected on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website – server log files must be recorded for this purpose.
If you contact us by email, phone or fax, your request including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent.
The processing of this data is based on Art. 6 Para. 1 lit. b GDPR, if your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time.
The data you send to us via contact requests remain with us until you request deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after completion of processing your request). Mandatory legal provisions – in particular legal retention periods – remain unaffected.
You can register on this website to use additional functions on the site. We only use the data entered for the purpose of using the respective offer or service for which you registered. The mandatory information requested during registration must be provided in full. Otherwise we will reject the registration.
For important changes, such as to the scope of the offer or for technically necessary changes, we use the email address provided during registration to inform you in this way.
The processing of data entered during registration is carried out for the purpose of implementing the user relationship established by the registration and, if applicable, for the initiation of further contracts (Art. 6 Para. 1 lit. b GDPR).
The data collected during registration will be stored by us as long as you are registered on this website and will then be deleted. Legal retention periods remain unaffected.
Data stored during registration:
This site uses Font Awesome for the uniform display of fonts and symbols. The provider is Fonticons, Inc., 6 Porter Road Apartment 3R, Cambridge, Massachusetts, USA.
Delivery via CDN: Font Awesome is delivered via the Cloudflare CDN (cdnjs.cloudflare.com). When you call up a page, your browser loads the required fonts from the Cloudflare server into your browser cache to display texts, fonts and symbols correctly. For this purpose, the browser you use must connect to Cloudflare's servers. This gives Cloudflare knowledge that this website was accessed via your IP address.
The use of Font Awesome is based on Art. 6 Para. 1 lit. f GDPR. We have a legitimate interest in the uniform display of the typeface on our website. If appropriate consent has been requested, processing is carried out exclusively on the basis of Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.
If your browser does not support Font Awesome, a standard font from your computer will be used.
Further information on Font Awesome can be found in Font Awesome's privacy policy at: https://fontawesome.com/privacy.
Note: Font Awesome can be deactivated via our cookie banner. In this case, icons are replaced by alternative representations.
Data Processing Agreement: See the "Cloudflare" section above for information on Cloudflare's Data Processing Addendum (DPA) as a CDN provider.
We offer you the opportunity to apply to us (e.g. by email, by post or via an online application form). In the following we inform you about the scope, purpose and use of your personal data collected during the application process. We assure you that the collection, processing and use of your data is carried out in accordance with applicable data protection law and all other legal provisions and that your data is treated in strict confidence.
If you send us an application, we process your associated personal data (e.g. contact and communication data, application documents, notes made during job interviews, etc.) to the extent that this is necessary to decide on the establishment of an employment relationship. The legal basis for this is § 26 BDSG under German law (initiation of an employment relationship), Art. 6 Para. 1 lit. b GDPR (general contract initiation) and – if you have given consent – Art. 6 Para. 1 lit. a GDPR. Consent can be revoked at any time. Your personal data will only be passed on within our company to persons who are involved in processing your application.
If the application is successful, the data you submitted will be stored in our data processing systems on the basis of § 26 BDSG and Art. 6 Para. 1 lit. b GDPR for the purpose of implementing the employment relationship.
If we are unable to make you a job offer, if you reject a job offer or if you withdraw your application, we reserve the right to retain the data you transmitted on the basis of our legitimate interests (Art. 6 Para. 1 lit. f GDPR) for up to 6 months from the end of the application process (rejection or withdrawal of the application). The data will then be deleted and the physical application documents destroyed. The retention serves in particular for purposes of proof in the event of a legal dispute. If it is evident that the data will be required after the expiry of the 6-month period (e.g. due to an impending or pending legal dispute), deletion will only take place when the purpose for further retention no longer applies.
Longer retention may also take place if you have given corresponding consent (Art. 6 Para. 1 lit. a GDPR) or if statutory retention obligations prevent deletion.
HelpMate Application Specifics: Applications for helper positions at HelpMate are processed through our internal application system. The following data is collected:
The application process is multi-stage (pending → approved → final_approved / rejected) and includes an encrypted chat with our admin team.
This platform was developed to create a completely anonymous and protected space for people seeking help. In principle, the following applies:
In rare exceptional cases it may be necessary to deviate from this principle if there is an acute danger to life or limb. This only concerns situations such as:
For documentation and possible follow-up, the following data is stored:
Temporary storage is exclusively for the purpose of averting danger and protecting vital interests of the person concerned or other persons.
Legal bases:
Data is disclosed only if:
The decision to disclose data is made after careful case-by-case examination, taking proportionality into account.
Data that is temporarily stored in such emergency situations:
After this, the complete and irrevocable deletion of this data takes place.
Data stored in exceptional situations is used exclusively for averting danger. There is:
This exceptional provision serves exclusively to protect life and health. We commit to using this sensitive instrument only in genuine emergency situations and with strict observance of proportionality. In all other cases, the platform remains completely anonymous and your data will be automatically deleted as described.
If you would like to receive the newsletter offered on the website, we require an email address from you as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive the newsletter.
Further data is not collected or is only collected on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.
The processing of the data entered into the newsletter registration form is based exclusively on your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the email address and their use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter.
The lawfulness of the data processing operations already carried out remains unaffected by the revocation.
The data you have deposited with us for the purpose of subscribing to the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and will be deleted from the newsletter distribution list after you cancel the newsletter or after the purpose ceases to apply. We reserve the right to delete or block email addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest according to Art. 6 Para. 1 lit. f GDPR.
After you unsubscribe from the newsletter distribution list, your email address may be stored by us or the newsletter service provider in a blacklist, if this is necessary to prevent future mailings. The data from the blacklist is used only for this purpose and is not merged with other data. This serves both your interest and our interest in complying with legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR). The storage in the blacklist is not limited in time. You may object to the storage if your interests outweigh our legitimate interest.
We employ comprehensive technical and organizational security measures:
Storage periods:
Your privacy is sacred to us. We will never sell your data, share it with advertising companies, or use it for commercial purposes. HelpMate exists to help – not to make a profit.
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